create_knowledge_base¶

create_knowledge_base(**kwargs)¶

Creates a knowledge base.

Note

When using this API, you cannot reuse Amazon AppIntegrations DataIntegrations with external knowledge bases such as Salesforce and ServiceNow. If you do, you'll get an InvalidRequestException error.

For example, you're programmatically managing your external knowledge base, and you want to add or remove one of the fields that is being ingested from Salesforce. Do the following: <ol> <li> Call <a href="https://docs.aws.amazon.com/wisdom/latest/APIReference/API_DeleteKnowledgeBase.html">DeleteKnowledgeBase</a>. </li> <li> Call <a href="https://docs.aws.amazon.com/appintegrations/latest/APIReference/API_DeleteDataIntegration.html">DeleteDataIntegration</a>. </li> <li> Call <a href="https://docs.aws.amazon.com/appintegrations/latest/APIReference/API_CreateDataIntegration.html">CreateDataIntegration</a> to recreate the DataIntegration or a create different one. </li> <li> Call CreateKnowledgeBase. </li> </ol> </note>

See also: AWS API Documentation

Request Syntax

response = client.create_knowledge_base(
    clientToken='string',
    description='string',
    knowledgeBaseType='EXTERNAL'|'CUSTOM',
    name='string',
    renderingConfiguration={
        'templateUri': 'string'
    },
    serverSideEncryptionConfiguration={
        'kmsKeyId': 'string'
    },
    sourceConfiguration={
        'appIntegrations': {
            'appIntegrationArn': 'string',
            'objectFields': [
                'string',
            ]
        }
    },
    tags={
        'string': 'string'
    }
)

Parameters

clientToken (string) --
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

This field is autopopulated if not provided.
description (string) -- The description.
knowledgeBaseType (string) --
[REQUIRED]

The type of knowledge base. Only CUSTOM knowledge bases allow you to upload your own content. EXTERNAL knowledge bases support integrations with third-party systems whose content is synchronized automatically.
name (string) --
[REQUIRED]

The name of the knowledge base.
renderingConfiguration (dict) --
Information about how to render the content.
- templateUri (string) --
 A URI template containing exactly one variable in ${variableName} format. This can only be set for EXTERNAL knowledge bases. For Salesforce and ServiceNow, the variable must be one of the following:
 - Salesforce: Id , ArticleNumber , VersionNumber , Title , PublishStatus , or IsDeleted
 - ServiceNow: number , short_description , sys_mod_count , workflow_state , or active
 The variable is replaced with the actual value for a piece of content when calling <a href="https://docs.aws.amazon.com/wisdom/latest/APIReference/API_GetContent.html">GetContent</a>. 
serverSideEncryptionConfiguration (dict) --
The KMS key used for encryption.
- kmsKeyId (string) --
  The KMS key. For information about valid ID values, see Key identifiers (KeyId).
sourceConfiguration (dict) --
The source of the knowledge base content. Only set this argument for EXTERNAL knowledge bases.

Note

This is a Tagged Union structure. Only one of the following top level keys can be set: appIntegrations.
- appIntegrations (dict) --
  Configuration information for Amazon AppIntegrations to automatically ingest content.
  - appIntegrationArn (string) -- [REQUIRED]
    The Amazon Resource Name (ARN) of the AppIntegrations DataIntegration to use for ingesting content.
  - objectFields (list) -- [REQUIRED]
    The fields from the source that are made available to your agents in Wisdom.
    - For Salesforce, you must include at least Id , ArticleNumber , VersionNumber , Title , PublishStatus , and IsDeleted .
    - For ServiceNow, you must include at least number , short_description , sys_mod_count , workflow_state , and active .
    Make sure to include additional fields. These fields are indexed and used to source recommendations.
    - (string) --
tags (dict) --
The tags used to organize, track, or control access for this resource.
- (string) --
  - (string) --

Return type

dict

Returns

Response Syntax

{
    'knowledgeBase': {
        'description': 'string',
        'knowledgeBaseArn': 'string',
        'knowledgeBaseId': 'string',
        'knowledgeBaseType': 'EXTERNAL'|'CUSTOM',
        'lastContentModificationTime': datetime(2015, 1, 1),
        'name': 'string',
        'renderingConfiguration': {
            'templateUri': 'string'
        },
        'serverSideEncryptionConfiguration': {
            'kmsKeyId': 'string'
        },
        'sourceConfiguration': {
            'appIntegrations': {
                'appIntegrationArn': 'string',
                'objectFields': [
                    'string',
                ]
            }
        },
        'status': 'CREATE_IN_PROGRESS'|'CREATE_FAILED'|'ACTIVE'|'DELETE_IN_PROGRESS'|'DELETE_FAILED'|'DELETED',
        'tags': {
            'string': 'string'
        }
    }
}

Response Structure

(dict) --
- knowledgeBase (dict) --
 
 The knowledge base.
 - description (string) --
 
 The description.
 - knowledgeBaseArn (string) --
 
 The Amazon Resource Name (ARN) of the knowledge base.
 - knowledgeBaseId (string) --
 
 The identifier of the knowledge base.
 - knowledgeBaseType (string) --
 
 The type of knowledge base.
 - lastContentModificationTime (datetime) --
 
 An epoch timestamp indicating the most recent content modification inside the knowledge base. If no content exists in a knowledge base, this value is unset.
 - name (string) --
 
 The name of the knowledge base.
 - renderingConfiguration (dict) --
 
 Information about how to render the content.
 - templateUri (string) --
 
 A URI template containing exactly one variable in ${variableName} format. This can only be set for EXTERNAL knowledge bases. For Salesforce and ServiceNow, the variable must be one of the following:
 - Salesforce: Id , ArticleNumber , VersionNumber , Title , PublishStatus , or IsDeleted
 - ServiceNow: number , short_description , sys_mod_count , workflow_state , or active
 The variable is replaced with the actual value for a piece of content when calling <a href="https://docs.aws.amazon.com/wisdom/latest/APIReference/API_GetContent.html">GetContent</a>. 
 - serverSideEncryptionConfiguration (dict) --
 
 The KMS key used for encryption.
 - kmsKeyId (string) --
 
 The KMS key. For information about valid ID values, see Key identifiers (KeyId).
 - sourceConfiguration (dict) --
 
 Source configuration information about the knowledge base.
 Note
 
 This is a Tagged Union structure. Only one of the following top level keys will be set: appIntegrations. If a client receives an unknown member it will set SDK_UNKNOWN_MEMBER as the top level key, which maps to the name or tag of the unknown member. The structure of SDK_UNKNOWN_MEMBER is as follows:
 'SDK_UNKNOWN_MEMBER': {'name': 'UnknownMemberName'}
 - appIntegrations (dict) --
 
 Configuration information for Amazon AppIntegrations to automatically ingest content.
 - appIntegrationArn (string) --
 
 The Amazon Resource Name (ARN) of the AppIntegrations DataIntegration to use for ingesting content.
 - objectFields (list) --
 
 The fields from the source that are made available to your agents in Wisdom.
 
 For Salesforce, you must include at least Id , ArticleNumber , VersionNumber , Title , PublishStatus , and IsDeleted .
 
 For ServiceNow, you must include at least number , short_description , sys_mod_count , workflow_state , and active .
 
 Make sure to include additional fields. These fields are indexed and used to source recommendations.
 
 (string) --
 - status (string) --
 
 The status of the knowledge base.
 - tags (dict) --
 
 The tags used to organize, track, or control access for this resource.
 - (string) --
 - (string) --

Exceptions

ConnectWisdomService.Client.exceptions.ConflictException
ConnectWisdomService.Client.exceptions.ValidationException
ConnectWisdomService.Client.exceptions.ServiceQuotaExceededException
ConnectWisdomService.Client.exceptions.AccessDeniedException

Table Of Contents

create_knowledge_base¶