Connect / Client / update_routing_profile_concurrency

update_routing_profile_concurrency#

Connect.Client.update_routing_profile_concurrency(**kwargs)#

Updates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.

Request Syntax

response = client.update_routing_profile_concurrency(
    InstanceId='string',
    RoutingProfileId='string',
    MediaConcurrencies=[
        {
            'Channel': 'VOICE'|'CHAT'|'TASK',
            'Concurrency': 123
        },
    ]
)

Parameters:

InstanceId (string) –
[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
RoutingProfileId (string) –
[REQUIRED]

The identifier of the routing profile.
MediaConcurrencies (list) –
[REQUIRED]

The channels that agents can handle in the Contact Control Panel (CCP).
- (dict) –
  
  Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.
  - Channel (string) – [REQUIRED]
    
    The channels that agents can handle in the Contact Control Panel (CCP).
  - Concurrency (integer) – [REQUIRED]
    
    The number of contacts an agent can have on a channel simultaneously.
    
    Valid Range for VOICE: Minimum value of 1. Maximum value of 1.
    
    Valid Range for CHAT: Minimum value of 1. Maximum value of 10.
    
    Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

None

Exceptions

Connect.Client.exceptions.InvalidRequestException
Connect.Client.exceptions.InvalidParameterException
Connect.Client.exceptions.ResourceNotFoundException
Connect.Client.exceptions.ThrottlingException
Connect.Client.exceptions.InternalServiceException