Support

Client

class Support.Client

A low-level client representing AWS Support

The Amazon Web Services Support API Reference is intended for programmers who need detailed information about the Amazon Web Services Support operations and data types. You can use the API to manage your support cases programmatically. The Amazon Web Services Support API uses HTTP methods that return results in JSON format.

Note

• You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

• If you call the Amazon Web Services Support API from an account that doesn’t have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

You can also use the Amazon Web Services Support API to access features for Trusted Advisor. You can return a list of checks and their descriptions, get check results, specify checks to refresh, and get the refresh status of checks.

You can manage your support cases with the following Amazon Web Services Support API operations:

• The CreateCase, DescribeCases, DescribeAttachment, and ResolveCase operations create Amazon Web Services Support cases, retrieve information about cases, and resolve cases.

• The DescribeCommunications, AddCommunicationToCase, and AddAttachmentsToSet operations retrieve and add communications and attachments to Amazon Web Services Support cases.

• The DescribeServices and DescribeSeverityLevels operations return Amazon Web Service names, service codes, service categories, and problem severity levels. You use these values when you call the CreateCase operation.

You can also use the Amazon Web Services Support API to call the Trusted Advisor operations. For more information, see Trusted Advisor in the Amazon Web Services Support User Guide.

For authentication of requests, Amazon Web Services Support uses Signature Version 4 Signing Process.

For more information about this service and the endpoints to use, see About the Amazon Web Services Support API in the Amazon Web Services Support User Guide.

import boto3

client = boto3.client('support')

These are the available methods:

• add_attachments_to_set
• add_communication_to_case
• can_paginate
• close
• create_case
• describe_attachment
• describe_cases
• describe_communications
• describe_create_case_options
• describe_services
• describe_severity_levels
• describe_supported_languages
• describe_trusted_advisor_check_refresh_statuses
• describe_trusted_advisor_check_result
• describe_trusted_advisor_check_summaries
• describe_trusted_advisor_checks
• get_paginator
• get_waiter
• refresh_trusted_advisor_check
• resolve_case

Client Exceptions

Client exceptions are available on a client instance via the exceptions property. For more detailed instructions and examples on the exact usage of client exceptions, see the error handling user guide.

The available client exceptions are:

• AttachmentIdNotFound
• AttachmentLimitExceeded
• AttachmentSetExpired
• AttachmentSetIdNotFound
• AttachmentSetSizeLimitExceeded
• CaseCreationLimitExceeded
• CaseIdNotFound
• DescribeAttachmentLimitExceeded
• InternalServerError
• ThrottlingException

Paginators

Paginators are available on a client instance via the get_paginator method. For more detailed instructions and examples on the usage of paginators, see the paginators user guide.

The available paginators are:

• DescribeCases
• DescribeCommunications