Connect / Client / get_current_user_data

get_current_user_data#

Connect.Client.get_current_user_data(**kwargs)#

Gets the real-time active user data from the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.get_current_user_data(
    InstanceId='string',
    Filters={
        'Queues': [
            'string',
        ],
        'ContactFilter': {
            'ContactStates': [
                'INCOMING'|'PENDING'|'CONNECTING'|'CONNECTED'|'CONNECTED_ONHOLD'|'MISSED'|'ERROR'|'ENDED'|'REJECTED',
            ]
        },
        'RoutingProfiles': [
            'string',
        ],
        'Agents': [
            'string',
        ],
        'UserHierarchyGroups': [
            'string',
        ]
    },
    NextToken='string',
    MaxResults=123
)
Parameters:

  • InstanceId (string) –

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • Filters (dict) –

    [REQUIRED]

    The filters to apply to returned user data. You can filter up to the following limits:

    • Queues: 100

    • Routing profiles: 100

    • Agents: 100

    • Contact states: 9

    • User hierarchy groups: 1

    The user data is retrieved for only the specified values/resources in the filter. A maximum of one filter can be passed from queues, routing profiles, agents, and user hierarchy groups.

    Currently tagging is only supported on the resources that are passed in the filter.

    • Queues (list) –

      A list of up to 100 queues or ARNs.

      • (string) –

    • ContactFilter (dict) –

      A filter for the user data based on the contact information that is associated to the user. It contains a list of contact states.

      • ContactStates (list) –

        A list of up to 9 contact states.

        • (string) –

    • RoutingProfiles (list) –

      A list of up to 100 routing profile IDs or ARNs.

      • (string) –

    • Agents (list) –

      A list of up to 100 agent IDs or ARNs.

      • (string) –

    • UserHierarchyGroups (list) –

      A UserHierarchyGroup ID or ARN.

      • (string) –

  • NextToken (string) – The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • MaxResults (integer) – The maximum number of results to return per page.

Return type:

dict

Returns:

Response Syntax

{
    'NextToken': 'string',
    'UserDataList': [
        {
            'User': {
                'Id': 'string',
                'Arn': 'string'
            },
            'RoutingProfile': {
                'Id': 'string',
                'Arn': 'string'
            },
            'HierarchyPath': {
                'LevelOne': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelTwo': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelThree': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelFour': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelFive': {
                    'Id': 'string',
                    'Arn': 'string'
                }
            },
            'Status': {
                'StatusStartTimestamp': datetime(2015, 1, 1),
                'StatusArn': 'string',
                'StatusName': 'string'
            },
            'AvailableSlotsByChannel': {
                'string': 123
            },
            'MaxSlotsByChannel': {
                'string': 123
            },
            'ActiveSlotsByChannel': {
                'string': 123
            },
            'Contacts': [
                {
                    'ContactId': 'string',
                    'Channel': 'VOICE'|'CHAT'|'TASK',
                    'InitiationMethod': 'INBOUND'|'OUTBOUND'|'TRANSFER'|'QUEUE_TRANSFER'|'CALLBACK'|'API'|'DISCONNECT'|'MONITOR'|'EXTERNAL_OUTBOUND',
                    'AgentContactState': 'INCOMING'|'PENDING'|'CONNECTING'|'CONNECTED'|'CONNECTED_ONHOLD'|'MISSED'|'ERROR'|'ENDED'|'REJECTED',
                    'StateStartTimestamp': datetime(2015, 1, 1),
                    'ConnectedToAgentTimestamp': datetime(2015, 1, 1),
                    'Queue': {
                        'Id': 'string',
                        'Arn': 'string'
                    }
                },
            ],
            'NextStatus': 'string'
        },
    ],
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) –

    • NextToken (string) –

      If there are additional results, this is the token for the next set of results.

    • UserDataList (list) –

      A list of the user data that is returned.

      • (dict) –

        Data for a user.

        • User (dict) –

          Information about the user for the data that is returned. It contains the resourceId and ARN of the user.

          • Id (string) –

            The unique identifier for the user.

          • Arn (string) –

            The Amazon Resource Name (ARN) for the user.

        • RoutingProfile (dict) –

          Information about the routing profile that is assigned to the user.

          • Id (string) –

            The identifier of the routing profile.

          • Arn (string) –

            The Amazon Resource Name (ARN) of the routing profile.

        • HierarchyPath (dict) –

          Contains information about the levels of a hierarchy group assigned to a user.

          • LevelOne (dict) –

            Information about level one.

            • Id (string) –

              The unique identifier for the hierarchy group.

            • Arn (string) –

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelTwo (dict) –

            Information about level two.

            • Id (string) –

              The unique identifier for the hierarchy group.

            • Arn (string) –

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelThree (dict) –

            Information about level three.

            • Id (string) –

              The unique identifier for the hierarchy group.

            • Arn (string) –

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelFour (dict) –

            Information about level four.

            • Id (string) –

              The unique identifier for the hierarchy group.

            • Arn (string) –

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelFive (dict) –

            Information about level five.

            • Id (string) –

              The unique identifier for the hierarchy group.

            • Arn (string) –

              The Amazon Resource Name (ARN) for the hierarchy group.

        • Status (dict) –

          The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

          • StatusStartTimestamp (datetime) –

            The start timestamp of the agent’s status.

          • StatusArn (string) –

            The Amazon Resource Name (ARN) of the agent’s status.

          • StatusName (string) –

            The name of the agent status.

        • AvailableSlotsByChannel (dict) –

          A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.

          • (string) –

            • (integer) –

        • MaxSlotsByChannel (dict) –

          A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.

          • (string) –

            • (integer) –

        • ActiveSlotsByChannel (dict) –

          A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.

          • (string) –

            • (integer) –

        • Contacts (list) –

          A list of contact reference information.

          • (dict) –

            Information about the contact associated to the user.

            • ContactId (string) –

              The identifier of the contact in this instance of Amazon Connect.

            • Channel (string) –

              The channel of the contact.

            • InitiationMethod (string) –

              How the contact was initiated.

            • AgentContactState (string) –

              The state of the contact.

              Note

              When AgentContactState is set to CONNECTED_ONHOLD, StateStartTimestamp is not changed. Instead, StateStartTimestamp reflects the time the contact was CONNECTED to the agent.

            • StateStartTimestamp (datetime) –

              The epoch timestamp when the contact state started.

            • ConnectedToAgentTimestamp (datetime) –

              The time at which the contact was connected to an agent.

            • Queue (dict) –

              Contains information about a queue resource for which metrics are returned.

              • Id (string) –

                The identifier of the queue.

              • Arn (string) –

                The Amazon Resource Name (ARN) of the queue.

        • NextStatus (string) –

          The Next status of the agent.

    • ApproximateTotalCount (integer) –

      The total count of the result, regardless of the current page size.

Exceptions