Connect / Client / update_contact_routing_data

update_contact_routing_data#

Connect.Client.update_contact_routing_data(**kwargs)#

Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer’s position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.

Note

Either QueuePriority or QueueTimeAdjustmentInSeconds should be provided within the request body, but not both.

See also: AWS API Documentation

Request Syntax

response = client.update_contact_routing_data(
    InstanceId='string',
    ContactId='string',
    QueueTimeAdjustmentSeconds=123,
    QueuePriority=123
)
Parameters:

  • InstanceId (string) –

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • ContactId (string) –

    [REQUIRED]

    The identifier of the contact in this instance of Amazon Connect.

  • QueueTimeAdjustmentSeconds (integer) – The number of seconds to add or subtract from the contact’s routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.

  • QueuePriority (integer) – Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.

Return type:

dict

Returns:

Response Syntax

{}

Response Structure

  • (dict) –

Exceptions

  • Connect.Client.exceptions.ResourceConflictException

  • Connect.Client.exceptions.InvalidParameterException

  • Connect.Client.exceptions.ResourceNotFoundException

  • Connect.Client.exceptions.InternalServiceException

  • Connect.Client.exceptions.ThrottlingException

  • Connect.Client.exceptions.AccessDeniedException